About Us

The passionate leader behind GlassHouse Properties. With well over a decade of experience in the industry, Joe is obsessed with providing clients with unparalleled marketing advice and support. His expertise and track record of success have earned him a reputation as a trusted advisor and advocate for those looking to sell their home. Joe's vision for a fresh and modern approach to estate agency is supported by a team of reliable experts, all committed to delivering exceptional service and results.

Meet Emma Phillips, the multifaceted Director, and Admin Manager at GlassHouse Properties. With a decade of experience in the housing sector prior to joining GlassHouse, Emma brings a wealth of knowledge and expertise to the team. In addition to handling accounts and finance, Emma also provides invaluable support to the Lettings Department, helping to ensure that every client receives the highest level of service possible. With a keen eye for detail and a can-do attitude, Emma is fully equipped to tackle any challenge that comes her way.

Jayne Kingaby, the Area Manager for GlassHouse Properties covering Gloucestershire and Ross-on-Wye. With two decades of experience in the property industry and a background working for some of the most reputable firms in Cheltenham and The Three Counties, Jayne brings a wealth of knowledge and expertise to her role. Her keen insights and deep understanding of the local market make her an invaluable asset to the company and its clients. Whether you're buying or selling, Jayne is dedicated to helping you achieve your goals and ensuring a smooth and stress-free transaction.

Meet Sam Burston, the Area Manager for GlassHouse Properties covering Ledbury, Malvern, and Worcester. With over a decade of experience as a leading estate agent in London and The Three Counties, Sam brings a unique perspective and a wealth of expertise to the team. Born and raised in Herefordshire, Sam is passionate about helping clients find their dream homes in the communities he knows and loves. He's thrilled to be part of GlassHouse Properties, an innovative and modern estate agency that combines the best of traditional practices with cutting-edge technology to deliver exceptional results in an ever-evolving market. With Sam's guidance and support, you can rest assured that your property needs are in the hands of a seasoned professional.

Erin grew up and went to school in Herefordshire. She worked in number of different industries in London, including PR, computing, and banking before returning to Herefordshire over 20 years ago. She spent several years as a secondary school English teacher, before moving to GlassHouse in 2014, setting up the Lettings Department when the company was in its infancy. Erin returns to GlassHouse Properties to manage the North and West Herefordshire offices, bringing a wealth of experience from different industries and an understanding of people and strong communication skills. Erin has now settled back home in Herefordshire and is excited to re-join the GlassHouse family.

Lisa Gray, the ARLA qualified Lettings Manager at GlassHouse Properties. With almost 10 years of experience in the Hereford Lettings industry, Lisa is a true expert in her field. Lisa was drawn to GlassHouse Properties because of the company's modern approach and strong work ethos. In the rapidly changing rental market, Lisa understands that it's crucial to stay up-to-date with the latest legislation and trends to offer well-informed, professional advice to landlords. Her passion for her job shines through in everything she does, and she's excited to expand the company's portfolio across The Three Counties. Whether you're a landlord or a tenant, you can trust Lisa to provide exceptional service and support throughout the letting process.

Janet Weston, an experienced ARLA qualified member of the Lettings team at GlassHouse Properties. Janet has a wealth of knowledge in her field, spanning almost 20 years in the industry and having previously worked as a Lettings Manager at a local agency in Ledbury. Her excellent people skills are invaluable in Lettings, where a relatable yet pragmatic approach is crucial to success. Janet is passionate about helping clients find the perfect rental property and building lasting relationships based on trust and respect.

Natalie is an experienced member of the Lettings team at GlassHouse Properties. Natalie brings a wealth of experience to the team, having spent over a decade working at a national housing association. She is an invaluable asset to the Lettings team, covering a range of responsibilities to ensure that both landlords and tenants receive the support and communication they need. Natalie is passionate about providing exceptional service and building strong relationships with clients. With her expertise and dedication, you can trust that your Lettings needs are in good hands with Natalie and the GlassHouse team.

Matt Clark, a sales valuer at GlassHouse Properties. With many years of experience living in Hereford, Matt has extensive local knowledge and expertise that he uses to help clients navigate the area's property market. Prior to joining GlassHouse, Matt spent a decade in managerial positions, honing his communication and customer service skills. He loves meeting new people every day and enjoys carrying out market appraisals and viewings. As the first point of contact for customers, Matt plays a crucial role in explaining the GlassHouse service and options available during the initial instruction phase. With his friendly and approachable demeanour, you can trust that Matt will provide excellent service and expert guidance throughout your property journey with GlassHouse.

Meet James, a sales negotiator and sales progression expert at GlassHouse Properties. With over 10 years of experience in management, James brings a wealth of customer-facing experience to the team. As an expert in sales progression, he oversees the conveyancing stage of sales, ensuring smooth communication between buyers and vendors, solicitors, and other parties involved in the process. James takes a proactive approach to his role, ensuring that outstanding inquiries are dealt with swiftly and effectively, and that the process moves forward smoothly. With his excellent communication skills and commitment to exceptional customer service, you can trust that James will provide expert guidance and support throughout your property journey with GlassHouse.

Kirsty is a seasoned professional in the property industry, with over a decade of experience under her belt. Her warm, approachable personality, and extensive knowledge of the local market and equestrian pursuits, make her an invaluable member of our sales team. Kirsty is dedicated to providing exceptional customer service to both buyers and sellers, ensuring that every transaction is as smooth and stress-free as possible

Jonathan Phillips is a visionary Production Manager with a keen eye for detail and an innate talent for visual storytelling. His several years of media experience have equipped him with a deep understanding of the power of compelling visuals in the digital age. At GlassHouse, Jonathan oversees the production and digital marketing, creating high-quality property photography, video tours, floor plans, marketing text, and managing online social media promotions and presence. His creative vision and marketing expertise are instrumental in showcasing properties and ensuring that they stand out in a crowded market.